AI Chatbot & Customer Automation
Always-on AI agents that resolve, not deflect.
The Challenge
A service team was overwhelmed by repetitive queries, long wait times, and after-hours gaps, driving up costs and hurting customer satisfaction.
Our Solution
We deployed an LLM-powered chatbot with retrieval-augmented answers grounded in company knowledge, secure system integrations for real actions, and human handoff for edge cases — available 24/7.
How We Did It
Ground
Indexed knowledge bases into a secure vector store (RAG).
Build
Created an LLM agent with guardrails and tool access.
Integrate
Connected CRM and ticketing for real, end-to-end actions.
Improve
Added analytics and human-in-the-loop for continuous tuning.
The Impact
70% of queries auto-resolved without an agent
24/7 instant responses across channels
40% lower support cost per ticket
Higher CSAT with seamless human handoff
Technologies Used
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